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Why Choose a Quality Service Certified ®
Pittsburgh Real Estate
Agent?
Quality Service Certified® real estate professionals are offering
home sellers and buyers a new standard of service and
accountability.
Real estate professionals must be educated and certified in order
for them to hold the Quality Service Certified designation.
Real estate professionals are highly motivated to protect their QSC®
status by delivering better service satisfaction, more service value
and higher accountability.
The sale or purchase of what for many is their most valuable asset,
deserves the serious attention and accountability of a defined,
written and communicated service process with measurable standards;
that's exactly what I deliver as a Quality Service Certified®
professional.
Holding the Quality Service Certification® requires a real estate
associate to follow a well-defined process of service, to present
that process in writing to every customer, every time and to
guarantee its delivery. Customers can expect a consistent, reliable,
responsive and accountable service experience from a QSC® service
professional.
After a transaction closes, sellers or buyers complete a customer
satisfaction survey that is administered by Leading Research
Corporation (LRC). The survey data is collected and compiled by LRC
assuring objectivity and credibility. An overall satisfaction rating
for each sales professional is posted on the QSC consumer website
after 4 surveys have been returned. This feedback and public display
of the professional's service quality, help keep the sales associate
accountable to maintain the highest level of service delivery.
Consumers today expect the same consistent standard of service from
their real estate associate as from their accountant, doctor or
other professional. The Quality Service Certified® program puts this
philosophy into practice in the Pittsburgh area.
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Member, National Association of Realtors
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